Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all services offered by Charlnetic Technologies Private Limited ("Charlnetic", "we", "our", or "us"). We value transparency and aim to ensure every client engagement is handled fairly.

1. Service Cancellation

Either party may request cancellation of an ongoing service engagement subject to the following conditions:

• A written cancellation request must be submitted via email to [email protected]
• Cancellation requests must include the project name, engagement reference, and reason for cancellation
• A minimum notice period of 15 business days is required for cancellation of active projects

2. Refund Eligibility

Refunds may be applicable under the following circumstances:

• Service not commenced — if no work has been initiated after payment, a full refund (minus processing fees) will be issued within 15 business days
• Partial completion — if work has commenced, the refund amount will be calculated based on the percentage of work completed and resources utilised. A detailed breakdown will be provided
• Service failure — if Charlnetic fails to deliver the agreed-upon services as defined in the service agreement, a proportional refund will be offered

3. Non-Refundable Items

The following are not eligible for refunds:

• Third-party software licences, domain registrations, or hosting fees purchased on behalf of the client
• Completed deliverables that have been formally accepted by the client
• Consultation fees for discovery sessions and strategy workshops
• Custom development work that has been delivered as per the approved specification

4. Refund Process

To request a refund:

1. Send a written refund request to [email protected] with your project details
2. Our team will acknowledge your request within 3 business days
3. An internal review will be conducted within 7 business days
4. If approved, the refund will be processed to the original payment method within 15 business days

5. Dispute Resolution

In the event of a disagreement regarding refunds or cancellations:

• Both parties agree to first attempt resolution through good-faith negotiation
• If negotiation fails, mediation through a mutually agreed mediator will be pursued
• Any unresolved disputes will be subject to the jurisdiction of courts in Trivandrum, Kerala, India

6. Modifications to This Policy

Charlnetic Technologies reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published on this page with a revised date. Changes do not apply retroactively to engagements commenced before the revision date.

7. Contact

For refund or cancellation requests, please contact us:

• Email: [email protected]
• Location: Trivandrum, Kerala, India